32bd Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the 32bd website located at https://32bd.io, including all associated services, features, content, mobile applications, and game offerings (collectively, the "Platform"). These Terms apply to all visitors, registered players, and any other person who accesses or uses the Platform in any capacity.

By accessing the Platform, registering an account, making a deposit, placing a bet, or claiming any bonus or promotional offer, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

32bd reserves the right to update, modify, or replace these Terms at any time. Material changes will be communicated to registered players via email or platform notification. Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those changes.

To register and maintain an account on 32bd, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age. Individuals under the age of 21 are strictly prohibited from registering, depositing, wagering, or withdrawing on the Platform.
• You must be a natural person acting on your own behalf. Corporate entities, organisations, and automated systems may not register accounts.
• You must provide accurate, complete, and current information during the registration process, including your full legal name, date of birth, and valid contact details.
• You must not already hold an existing active or suspended account on the Platform. Only one account per person is permitted.
• You must not be subject to any self-exclusion agreement with 32bd or any associated gaming platform.
• You must not be accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law.

32bd reserves the right to decline any registration application without providing a reason. Providing false or misleading information during registration is a material breach of these Terms and may result in immediate account closure, forfeiture of any balance, and referral to relevant authorities.

You are solely responsible for all activity that occurs under your 32bd account. You must take all reasonable steps to keep your login credentials — including your username and password — strictly confidential and secure.

• Do not share your account credentials with any third party under any circumstances.
• Do not allow any other person to access or use your account, even a family member or trusted individual.
• Choose a strong, unique password and update it regularly. Do not reuse passwords from other websites or services.
• Log out of your account after each session, particularly when using a shared or public device.
• Notify 32bd support immediately if you suspect that your account has been accessed without your authorisation.

32bd will not be liable for any losses resulting from unauthorised access to your account that arises from your failure to maintain the security of your credentials. However, we will cooperate fully with any investigation into suspected account compromise and may suspend an account temporarily as a precautionary measure.

32bd supports a range of payment methods tailored to players in Bangladesh. Accepted methods currently include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The availability of specific payment methods may change from time to time.

• All deposits must be made from payment accounts that are registered in your own name. Third-party deposits are not permitted.
• Deposits are credited to your 32bd account balance in real time for mobile wallets and within one to three hours for bank transfers under normal circumstances.
• Withdrawal requests are processed within 15 to 30 minutes for mobile wallets under normal conditions. Bank transfers may take up to three business days.
• Withdrawals will only be processed to the same payment method used for the corresponding deposit, unless an exception is approved by our compliance team.
• 32bd reserves the right to request additional verification before processing any withdrawal request, particularly for first-time withdrawals or withdrawals above a specified threshold.
• Any balance derived from bonus funds remains subject to the applicable wagering requirements before a withdrawal can be requested.

32bd is not responsible for delays caused by third-party payment processors, banking institutions, or mobile network operators. If you experience a payment issue, please contact our support team at [email protected] with your transaction reference number.

32bd may from time to time offer bonuses, free spins, cashback rewards, reload promotions, tournament prizes, and other promotional incentives to eligible players. All such offers are subject to the specific terms and conditions published alongside each promotion, which are incorporated into these Terms by reference.

• Bonus funds and free spins are credited to your account balance subject to wagering requirements that must be completed before any winnings derived from bonus funds can be withdrawn.
• Wagering requirements specify a multiplier that must be applied to the bonus amount (e.g., a 20x wagering requirement on a ৳1,000 bonus requires ৳20,000 in eligible wagers before withdrawal is permitted).
• Only one bonus may be active on your account at any given time unless the promotion explicitly states otherwise.
• Bonuses are non-transferable and have no cash value until all applicable wagering requirements are met in full.
• 32bd reserves the right to withdraw any bonus offer, modify its terms, or cancel any bonus that has been claimed in breach of these Terms without prior notice.
• Creating multiple accounts for the purpose of claiming bonuses more than once is a serious breach of these Terms and will result in permanent account closure and forfeiture of all balances.

All casino games available on 32bd — including slots, live dealer tables, crash games, Plinko, Bingo Fishing, and card games — are governed by the individual rules of each game as displayed within the game interface. Players are responsible for familiarising themselves with the rules of any game before placing real-money wagers.

32bd works exclusively with certified third-party game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All games offered on the Platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Return-to-player (RTP) percentages are published by game providers and are available upon request.

• In the event of a technical malfunction during gameplay, 32bd reserves the right to void affected rounds and return wagers to the player's account balance.
• Game outcomes are final once confirmed by the Platform system. No claims can be made based on misunderstanding of game rules.
• Use of automated software, bots, scripts, or any other tool that provides an unfair advantage over other players or over the house is strictly prohibited.
• 32bd is not responsible for losses incurred as a result of a player's misunderstanding of game rules, odds, or payout structures.

32bd offers a sportsbook covering cricket, football, kabaddi, hockey, and other sports. Cricket betting markets include the BPL (Bangladesh Premier League), T20 World Cup, IPL, ICC tournaments, and Bangladesh Tigers international fixtures. All sports bets are subject to the following conditions:

• Odds are displayed at the time of bet placement and are subject to change until the bet is confirmed. Once confirmed, odds are locked for settled bets unless a void or re-grade applies.
• Bets placed on events that are subsequently abandoned, postponed, or cancelled may be voided and stakes returned, subject to the specific rules applicable to the relevant sport and market.
• Maximum stake limits and minimum odds requirements may apply to certain markets and bet types. These are displayed in the relevant betting interface.
• 32bd reserves the right to limit, refuse, or void bets in cases of obvious pricing errors, suspected match manipulation, or where market integrity concerns exist.
• In-play / live betting markets are offered subject to availability. In-play bets are accepted at 32bd's discretion, and the Platform reserves the right to suspend live markets at any time.
• Winnings from sports bets will be credited to your account balance following official result confirmation by the relevant governing body.

32bd is firmly committed to promoting responsible gambling practices. The Platform is intended to be a source of entertainment only. If gambling begins to negatively affect your financial situation, relationships, or mental wellbeing, we strongly encourage you to seek help and to make use of the tools available on the Platform.

• Players who have self-excluded must not attempt to circumvent the exclusion by registering a new account. Doing so is a breach of these Terms.
• 32bd is a platform for adults aged 21 and above only. We ask all players to keep their account credentials secure to prevent access by minors.
• If you believe you may have a gambling problem, please visit our dedicated Responsible Gaming page for full guidance and support resources.

The following activities are strictly prohibited on the 32bd platform. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in immediate account suspension or permanent closure, forfeiture of all funds, and referral to relevant law enforcement or regulatory authorities:

• Registering more than one account, whether under your own identity or a false identity.
• Using the Platform for any money laundering, financial fraud, or other criminal activity.
• Colluding with other players, sharing information about hole cards, or engaging in any form of cheating in multiplayer games.
• Using automated bots, scripts, macros, or any software that interacts with the Platform without human input.
• Attempting to exploit technical errors, system glitches, or software bugs to gain an unfair advantage.
• Engaging in chargebacks or payment disputes in bad faith while retaining winnings derived from the disputed funds.
• Providing false, misleading, or fraudulent identity or payment documents to 32bd.
• Accessing the Platform on behalf of or for the benefit of a third party without explicit written authorisation from 32bd.
• Engaging in any conduct that harasses, threatens, or abuses 32bd staff, support agents, or other players.

All content on the 32bd Platform — including but not limited to the website design, layout, graphics, logos, trademarks, text, game interfaces, software, source code, audio, video, and promotional materials — is the exclusive intellectual property of 32bd or its licensed content providers and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not grant you any right to copy, reproduce, distribute, publicly display, create derivative works from, reverse engineer, or otherwise exploit any content on the Platform without the prior written consent of 32bd.

Any unauthorised use of 32bd's intellectual property may result in legal action. If you believe that any content on the Platform infringes your intellectual property rights, please contact us at [email protected].

32bd collects, stores, and processes personal data in accordance with its Privacy Policy, which is available on our website. By registering an account, you consent to the collection and use of your personal information as described in the Privacy Policy.

32bd uses industry-standard 256-bit SSL encryption to protect the transmission of personal and financial data. We do not sell your personal data to third parties for marketing purposes. We may share data with trusted third-party service providers where necessary to operate the Platform, process payments, conduct identity verification, and fulfil our legal obligations.

For full details of how we collect, use, and protect your personal data, please review our Privacy Policy.

To the fullest extent permitted by applicable law, 32bd, its directors, officers, employees, agents, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, the Platform or any service offered thereon.
• Any interruption, suspension, or termination of the Platform or any feature thereof.
• Any unauthorised access to or alteration of your account data or transmissions.
• Any loss of profits, goodwill, data, or other intangible losses, even if 32bd has been advised of the possibility of such damages.
• Errors, inaccuracies, or omissions in any game result, odds calculation, or account transaction.
• Delays or failures in payment processing caused by third-party payment providers or financial institutions.

The Platform is provided on an "as is" and "as available" basis. 32bd makes no warranties, express or implied, regarding the uninterrupted operation, accuracy, or fitness for a particular purpose of the Platform or its content.

32bd reserves the right to suspend, restrict, or permanently close your account at any time and without prior notice if we determine, in our sole discretion, that you have breached any provision of these Terms, engaged in fraudulent or unlawful activity, or if continued provision of services to you poses a risk to the Platform's integrity or other players.

You may also close your account voluntarily at any time by contacting our support team at [email protected]. Upon account closure, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to you via your registered payment method, subject to identity verification.

Upon termination of your account for any reason, all licences and rights granted to you under these Terms will immediately cease. Provisions of these Terms that by their nature should survive termination — including intellectual property, limitation of liability, and governing law sections — will continue to apply.

32bd reserves the right to amend, update, or replace these Terms at any time. When changes are made, we will update the "Last Updated" date at the top of this document and, where the changes are material, notify registered players via the email address associated with their account or via a prominent notice on the Platform.

It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued use of the Platform after any amendment has been published constitutes your acceptance of the revised Terms. If you do not agree with any amended Terms, you must cease using the Platform immediately and contact us to close your account.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with applicable law. Any disputes arising from your use of the 32bd Platform will be subject to the exclusive jurisdiction of the competent courts of the relevant territory.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect.

These Terms constitute the entire agreement between you and 32bd with respect to your use of the Platform and supersede all prior agreements, understandings, and representations, whether written or oral, relating to the same subject matter.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the 32bd support team. Our English-speaking team is available 24 hours a day, 7 days a week, every day of the year.

Please note that email addresses and phone numbers listed above are for communication purposes only and are displayed as plain text. All correspondence regarding account issues, payment disputes, or legal matters should be submitted in writing via the email address provided above.