32bd Privacy Policy

32bd ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who access or use our online casino and sports betting services at https://32bd.io. This Privacy Policy sets out in clear, plain English exactly what personal information we collect, why we collect it, how we use it, who we may share it with, and what rights you have over your own data.

This policy covers all services offered by 32bd, including casino games, live dealer tables, slots, crash games such as Plinko, sports betting including cricket and football, payment processing, account management, and customer support interactions. It applies whether you access 32bd via a desktop browser, a mobile browser, or any other interface.

We take our data protection obligations seriously. 32bd processes personal data responsibly, retains it only for as long as necessary, and implements technical and organisational measures to keep it secure. We encourage you to read this policy in full and to contact our support team if you have any questions about how your data is handled.

32bd collects personal data from you in several ways: directly when you register or interact with the platform, automatically as you browse and use our services, and occasionally from third-party sources such as identity verification providers. The categories of personal data we collect include:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity documents submitted for KYC purposes incidentally contain such information.

32bd uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which we process your personal data are as follows:

• To create, manage, and maintain your 32bd player account and verify your identity in compliance with our Know Your Customer (KYC) obligations.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers, and to prevent payment fraud.
• To provide access to casino games, live dealer services, sports betting markets, and all other features of the 32bd platform.
• To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other prohibited activities.
• To comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, including mandatory record-keeping.
• To personalise your experience on the platform, including game recommendations and relevant promotional offers.
• To send transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and support responses.
• To send promotional and marketing communications, where you have given your explicit consent to receive them.
• To support our responsible gaming obligations, including monitoring for signs of problem gambling and facilitating self-exclusion requests.
• To analyse platform usage data and improve the performance, stability, and feature set of the 32bd service.

32bd processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing your data is required in order to fulfil our obligations under the Terms & Conditions you accepted when registering your account. This includes account management, payment processing, and providing access to games.
• Legal obligation: We are required to process certain data to comply with applicable laws, including AML/CTF legislation, KYC requirements, and financial record-keeping obligations.
• Legitimate interests: We process certain data where we have a legitimate business interest in doing so, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only on the basis of your freely given, informed, and specific consent, which you may withdraw at any time.

32bd uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, and analyse how users interact with our services. Cookies are small text files placed on your device when you visit the 32bd website.

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as session authentication, account login state, and security protections. These cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: These collect anonymised data about how users navigate and use the platform, helping us identify areas for improvement. We use this data in aggregate form only.
• Functional cookies: These remember your preferences such as language settings, display options, and previously selected games to provide a more personalised experience.
• Marketing cookies: Where you have consented, these cookies are used to deliver relevant promotional offers and to measure the effectiveness of our marketing campaigns.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 32bd platform. We do not use cookies to track your activity on third-party websites unrelated to 32bd.

32bd does not sell, rent, or trade your personal data to any third party for commercial gain. We may, however, share your personal data with carefully selected third parties in the following limited circumstances:

• Payment processors: We share necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, and partner banking institutions in order to process your deposits and withdrawals securely.
• Identity verification providers: We work with third-party KYC and AML compliance providers to verify your identity and comply with our legal obligations. These providers process your data under strict confidentiality agreements.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical identifiers (such as a pseudonymous player ID) to enable game sessions. They do not receive your full personal profile.
• Legal and regulatory authorities: We will disclose your personal data to law enforcement agencies, courts, financial intelligence units, or regulatory bodies when required to do so by applicable law, court order, or regulatory direction.
• IT and infrastructure providers: Trusted providers of cloud hosting, data storage, cybersecurity, and platform infrastructure services may have access to personal data as part of delivering those services, subject to binding data processing agreements.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 32bd's business, your personal data may be transferred to the acquiring entity, subject to the same level of protection as described in this policy.

All third parties with whom we share personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared.

Given that 32bd primarily serves players in Bangladesh, our payment infrastructure is built around local mobile financial services. When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, you will interact with those providers' own platforms and be subject to their respective privacy policies in addition to this one.

• All payment accounts used on 32bd must be registered in your own name. We verify this during the KYC process.
• Transaction records are retained for a minimum of five years in accordance with financial record-keeping obligations.
• In the event of a disputed transaction, 32bd will cooperate with the relevant payment provider to resolve the matter and may share transaction data as required.
• 32bd applies fraud detection monitoring to all payment transactions to protect both players and the platform from financial crime.

32bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory requirements. The following retention periods apply as a general guide:

When personal data is no longer required and its retention period has expired, 32bd will securely delete or anonymise that data in accordance with our internal data destruction procedures.

As a user of the 32bd platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and may request proof of identity before fulfilling your request.

• Right of access: You have the right to request a copy of all personal data 32bd holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you have the right to request that 32bd delete the personal data we hold about you. This right is subject to our legal retention obligations and may not apply where data must be retained for regulatory compliance.
• Right to restriction of processing: You may request that 32bd restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that 32bd provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

32bd is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21.

During the registration process, all users must confirm that they are at least 21 years of age. We conduct age verification as part of our standard KYC process, which may require submission of a government-issued identity document confirming date of birth.

If we discover or have reasonable grounds to believe that a registered user is under the age of 21, we will immediately suspend the account, conduct a full review, and close the account if the age violation is confirmed. Any funds deposited by a minor will be returned to the originating payment method and no winnings will be paid out.

If you are a parent or guardian and believe that a minor in your care has created an account on 32bd, please contact us immediately at [email protected] so we can take prompt action.

32bd implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage of sensitive personal and financial data at rest using AES-256 encryption.
• Strict role-based access controls ensuring that only authorised personnel can access player data, on a need-to-know basis.
• Regular internal and external security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication requirements for all administrative access to production systems.
• Continuous server monitoring and intrusion detection systems to identify and respond to threats in real time.
• Documented incident response procedures to contain and remediate any data security breach promptly.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 32bd will notify affected users without undue delay and will take all reasonable steps to mitigate the impact of the breach.

32bd is a platform serving Bangladeshi players. However, some of our third-party service providers — including game providers, cloud infrastructure partners, and identity verification services — may be located in countries outside Bangladesh. As a result, your personal data may be transferred to and processed in countries other than your country of residence.

Where such transfers occur, 32bd takes all reasonable steps to ensure that your personal data is afforded an equivalent level of protection to that described in this Privacy Policy. This includes implementing appropriate contractual safeguards such as data processing agreements with all international service providers.

By using the 32bd platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data internationally where necessary for the operation of our services.

The 32bd platform may contain references or links to third-party game providers, payment platforms, or other services. This Privacy Policy applies solely to data processed by 32bd and does not cover the privacy practices of any third-party websites, applications, or services.

We encourage you to review the privacy policies of any third-party services you interact with, including payment providers such as bKash and Nagad, and game providers such as Pragmatic Play and Evolution Gaming. 32bd is not responsible for the content or privacy practices of those third-party platforms.

32bd reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised "Last Updated" date at the top of the document. Where changes are material — meaning they significantly affect how we process your personal data or your rights in relation to it — we will notify registered users by email or via an in-platform notification prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how 32bd is protecting your data. Your continued use of the platform following the publication of any changes constitutes your acceptance of the updated policy. If you do not agree with any changes, you should discontinue use of 32bd and contact our support team to request account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data 32bd holds about you, please contact our support team using the details below. We are available 24 hours a day, 7 days a week, and will make every effort to respond to your enquiry promptly.

When submitting a data access, rectification, erasure, or portability request, please include your registered email address and a brief description of your request so we can locate your records and respond efficiently. We may request proof of identity before processing your request to prevent unauthorised access to your personal data.

32bd is committed to resolving all privacy-related enquiries fairly and transparently. If you are not satisfied with our response to your request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.